By Nkechi Eze
The National Identity Management Commission (NIMC) has formally transitioned to a paperless operating environment with the deployment of WorkflowPro, a digital platform designed for the electronic submission and management of official correspondence, in line with the Renewed Hope Agenda of Bola Ahmed Tinubu and the Federal Government’s broader public service reforms.
In an official statement signed by the Head of Corporate Communications, Kayode Adegoke, the Commission said the adoption of WorkflowPro represents a significant milestone in its institutional reform programme and underscores its commitment to strengthening governance, improving administrative efficiency, and standardising records management.
Adegoke explained that the platform provides a secure, structured, and traceable system for managing both internal and external communications, thereby enhancing accountability and operational transparency across the Commission.
He stated that under the new framework, all external correspondence addressed to the Commission would now be processed electronically through WorkflowPro, enabling end-to-end tracking of submissions, faster internal routing, and improved response timelines.
According to him, “The adoption of WorkflowPro marks NIMC’s formal transition to a paperless operating environment and reflects the Commission’s resolve to strengthen governance, improve administrative efficiency, and standardise records management in line with approved public sector reforms. The platform provides a secure, structured, and traceable system for managing both internal and external communications, thereby enhancing accountability and operational transparency.”
He added that the digital system would ensure secure electronic archiving of official records while eliminating risks associated with manual handling of documents and reinforcing compliance with established information management standards.
The Commission noted that the implementation of WorkflowPro aligns with the Federal Government’s Enterprise Content Management policy, which mandates the digitisation of official records and the elimination of physical file movements across Ministries, Departments, and Agencies.
Consequently, NIMC directed that all external correspondence must now be submitted through the WorkflowPro platform via its official portal, as the Commission moves to fully digitise its correspondence process.
To ensure a smooth transition, the Commission has approved a 30-day adjustment period from the date of the announcement, during which stakeholders are expected to familiarise themselves with the new system. It warned that after the transition window, manually submitted letters and paper-based correspondence would no longer be accepted.
The Commission further disclosed that WorkflowPro was developed by its in-house technical team under the directive of the Director-General and Chief Executive Officer, Abisoye Coker-Odusote, as part of a broader institutional reform initiative aimed at strengthening the security of official communications, reducing administrative delays, and entrenching digital governance within the public service.
NIMC urged all stakeholders to take note of the directive and ensure full compliance with the new digital correspondence framework.
