By Nkechi Eze
The Federal Competition and Consumer Protection Commission (FCCPC) has lifted the seal placed on the headquarters of Ikeja Electric Plc after the electricity distribution company entered into a binding undertaking to comply with regulatory directives and address outstanding consumer complaints.
The development followed the company’s commitment to submit to the FCCPC’s remedial process after being found in violation of consumer rights. The headquarters of Ikeja Electric had been sealed on December 11, 2025, after the company failed to comply with a directive of the Nigerian Electricity Regulatory Commission (NERC) to unbundle a Maximum Demand account into 20 individual accounts for a customer who had reportedly been without electricity supply for more than two and a half years.
Disclosing the development in an official signed statement, the Director of Corporate Affairs of the FCCPC, Mr Ondaje Ijagwu, explained that the unsealing was predicated on concrete and enforceable commitments made by Ikeja Electric. According to him, the company undertook to resolve all consumer complaints referred to it by the Commission within agreed timelines, adding that any breach of the undertaking would attract renewed and escalated enforcement action under the provisions of the Federal Competition and Consumer Protection Act.
Reacting to the development, the Executive Vice Chairman and Chief Executive Officer of the FCCPC, Mr Tunji Bello, said the Commission’s intervention was necessary to enforce compliance with the Federal Competition and Consumer Protection Act (FCCPA) 2018 and to protect consumers from persistent service failures.
“Our responsibility is to ensure that consumers are treated fairly and that service providers comply with lawful decisions and directives. Enforcement is not an end in itself. Where compliance is achieved and credible commitments are made, the Commission will respond appropriately,” Bello said.
He further clarified that the outcome reflects the Commission’s balanced regulatory approach, combining firm enforcement with responsiveness to genuine compliance.
“We intervene decisively where consumer harm persists, and we de-escalate where enforceable compliance is secured. What remains constant is our duty to protect consumers and uphold regulatory accountability,” the FCCPC boss added.
The Commission reaffirmed its resolve to continue holding service providers accountable while ensuring that regulatory actions ultimately lead to improved service delivery and fair treatment for Nigerian consumers.
